Despite having a verified profile, her withdrawal attempts of €500 were denied with inconsistent reasons regarding her verification status. The Complaints Team expressed appreciation for the player’s cooperation and encouraged feedback on their services. The issue was resolved when the player confirmed receipt of the withdrawal amount of 1250 euros, and the complaint was marked as resolved in the system. The player from the Netherlands had requested a withdrawal less than two weeks before submitting this complaint. The casino failed to respond adequately to the complaint, leading to the case being marked as unresolved by the Complaints Team. Despite multiple submissions and explanations, the casino insisted on a selfie with the account visible, which the player could not provide due to device limitations.
- Replied to 78% of negative reviews
- Excellent customer service, convenient and fast payouts.Also casino provides very attractive bonuses and promotions for new players
- We’re absolutely delighted to hear that you consider our casino to be of high quality.
- We look forward to continuing to provide you with a great experience!
- As a pro online gambler this was a very good experience.
- Some people mention low withdrawal limits.
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It’s fantastic to know that our fast service, extensive game selection, and user-friendly interface have made your time with us enjoyable. Dear Matthias Lange,We’re delighted to hear that you’re enjoying our casino and the experience we’ve crafted for you! Fast service and a huge selection of games from top providers, find everything easily because the interface is very convenient, clear, everything is in its place.No store with prizes, but it’s not a problem.
It is solely your responsibility to understand and comply with the laws and regulations concerning online gambling in your country at all times.We appreciate your patience and would like to assist you further with any specific issues you’re facing. Dear F.,Thank you for taking the time to share your feedback. Dear Anne Beckenbauer,Thank you so much for your fantastic review! A wide range of games with incredibly cool and amazing, and most importantly modern design!
I’ve contacted your support over and over and you ignore everything.Don’t pretend you’re “reviewing my case” — you have done NOTHIN… Lots of games, good costumers service,point of wath can be beter is witdwrall but i think its a personal case. Their customer service (VIP) is very good and always quick in helping. People appreciate the variety of games available and some consumers report that VIP support is helpful and quick to respond. Most reviewers were somewhat happy with their experience overall.
The gaming platform works smoothly and all games and pages load quickly. The support team was responsive, and any issues were resolved efficiently. I quickly verified my account by uploading documents and contacting support via chat. The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go. Withdrawals take weeks, technicalIssues in abundance and the bonuses can only be played on silly games.
Dear Marcel Lemann,Thank you for sharing such a positive review! I am delighted with this casino! We’re absolutely delighted to hear that you consider our casino to be of high quality. Dear Anna Kaufer,Thank you for your wonderful review! I believe that this casino is at a high level of quality! Our goal is to ensure that every aspect of your time with us is smooth and satisfying, so your feedback is incredibly encouraging.Thanks again for your kind words, and we hope to see you back soon!
We look forward to continuing to provide you with a great experience! Dear Simone Rubio,Thank you so much for your fantastic review! Please don’t hesitate to contact your manager for immediate support.Kind Regards,Jacktop Casino Team
Windows Update KB5007651
- Despite multiple requests for a specific selfie for identity verification, the player did not provide the required documentation.
- I strongly advise everyone to stay away from this casino.Every time you win, you end up waiting two weeks or even longer to receive your payout.
- Despite being told his account was verified and attempting to withdraw multiple times, his winnings were ultimately voided after a video call that the casino claimed did not meet their standards.
- It was found that JackTop Casino did close the account upon the final explicit request, but failed to act on clear signs of gambling distress and did not provide adequate responsible gambling support or timely account closure despite repeated warnings.
- The player from Japan had completed the KYC verification process but faced ongoing issues as the casino repeatedly rejected his submitted photos, preventing him from withdrawing funds.
- We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of JackTop Casino to be mostly fair.
Judging by the 34 user reviews given to JackTop Casino, it has a Great User feedback score. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review. Because of this complaint, we’ve given this casino 17,928 black points.
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The requirement for photos with the casino account as the background posed an additional challenge for users without a computer. The casino’s communication and complaint handling were also found to be insufficient, with no genuine engagement or resolution offered. It was found that JackTop Casino did close the account upon the final explicit request, but failed to act on clear signs of gambling distress and did not provide adequate responsible gambling support or timely account closure despite repeated warnings. The player from the Netherlands filed a serious complaint against Jacktop and Bm.bet for gross negligence in handling his account.
This casino’s is a 100% scam Guys , the 5 stars are probably people who work along with these scammers , they refuse to delete your account , ive never played here myself with my own money,… Scammers, when you win a larger amount, they zero out your account balance, I don’t recommend it, there are better casinos Make a withdrawal on 02-dec-2025 and today is 15-dec-2025 but I still don’t receive my money in my bank account!!!! The email I used for this review is the exact same one linked to my account — so don’t act like you can’t find me or that I haven’t contacted you. Jacktop.com is not licensed by the KSA to offer services to Dutch players.
The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Our database presently holds 4 bonuses from JackTop Casino, which are listed in the ‘Bonuses’ section of this review. JackTop Casino has an average customer support, judging by the results of our testing. The following table provides details on the casino’s win and withdrawal limits. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
If I ever get my money back I will never go to this casino again!! However, we completely respect your decision and have ensured that your request was processed swiftly and efficiently.We’re sorry to see you go and appreciate the time you spent with us. Dear David,Thank you for sharing your feedback. Your recommendation is incredibly valuable to us, and it motivates us to keep delivering excellent service.Thank you once again for your kind words!
Jacktop Casino Speler Feedback
The player from Ireland had been waiting for a withdrawal for 2 months and had faced repeated requests for various pictures holding his ID, leading to suspicions that the casino was unwilling to pay. Despite being told his account was verified and attempting to withdraw multiple times, his winnings were ultimately voided after a video call that the casino claimed did not meet their standards. The player from Croatia dealt with a lengthy verification process at Jacktop Casino since July, during which he submitted numerous documents for his 4,106 EUR winnings. After multiple communications, her account was ultimately verified, and she successfully received her withdrawals.
When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources. Learn about Trustpilot’s review process. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. As a pro online gambler this was a very good experience. We’re thrilled that you find our casino cool and appreciate our user-friendly interface, as well as the variety of deposit and withdrawal methods we offer.
Payment methods, win and withdrawal limits
The player was frustrated with the ongoing requirement to provide selfies for verification, which continued to be rejected.The Complaints Team intervened and assisted her in navigating the casino’s verification process. The player from Japan had completed the KYC verification process but faced ongoing issues as the casino repeatedly rejected his submitted photos, preventing him from withdrawing funds. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. There are often restrictions on how much money players can win or withdraw at online casinos.
The player from Croatia experienced significant issues withdrawing winnings from Jacktop Casino, including repeated and intrusive verification requests despite having verified his account. As a result, the complaint was rejected due to the lack of cooperation from the player regarding the verification process. The casino stated that the player’s account was not verified, which was why the withdrawal had been canceled. The Complaints Team communicated that, despite efforts to advocate for the player, the casino’s decision to void the winnings was upheld due to inconsistencies during the verification process. The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed.
I will update this review once I receiv… I strongly advise everyone to stay away from this casino.Every time you win, you end up waiting two weeks or even longer to receive your payout. Some consumers have also jacktop casino reported issues with contacting the casino, noting that they have not received any responses to their inquiries.See more Some people mention low withdrawal limits. Based on reviews, created with AI